Symantec Messaging Gateway logs let you monitor events for your Scanners, the Control Center, Directory Data Service, and Spam Quarantine.
Be familiar with these log file will be great help to troubleshooting.
Here is the description of the log types that are available for Scanner:
Scanner Log Type | Description |
Conduit | Records the status about downloading antispam rules and uploading statistics. |
Brightmail Client | Records the status about the message filtering. |
Brightmail Engine | Records the status of the Brightmail Engine. |
JLU Controller | Records the status about Java LiveUpdate virus definition downloads. This log is the primary log file that you should use for troubleshooting LiveUpdate issues. |
JLU Client | An auxiliary log file to the JLU Controller log file that records the status about Java LiveUpdate virus definition downloads. Use this log file only when the JLU Controller log file does not contain enough information for troubleshooting an issue. |
MTA | Records the status about sending and receiving email. |
Content Filtering | Records the status about Content Filtering. |
Here is the description of the log types that are available for Control Center log types - Console:
Console Log File | Description |
BrightmailLog.log | Records the status about Control Center interactions. |
Catalina<date>.log Catalina.out | Records the status from the Tomcat Web Server. The Control Center runs inside the Tomcat server. These files contain the messages that are generated from the Tomcat Server and also the applications that run within Tomcat. |
Here is the description of the log types that are available for Control Center log types - Database:
Database Log File | Description |
Error.log Error.log.#.gz | Records any errors that occur while the Control Center accesses the MySQL database. |
Slow-queries.log Slow-queries.log.#.gz | Records the slow MySQL queries. |
Here is the description of the log types that are available for Control Center log types - Events:
Event Log File | Description |
Brightmail_Admin_Events.<yyyy-mm-dd>.log | Records all changes made in the Control Center for the date that is indicated in the log file name. |
Here is the description of the log types that are available for Quanantine log:
Quarantine Log | Description |
Release | Records the To address, From address, and Subject of each message that is released from Spam Quarantine. It also records the user who released each message and a timestamp. |
Here is the description of the log types that are available for Directory Data Service log:
Directory Data Service Log | Description |
Directory Data Service | Records the status about the Directory Data Service. |